Legal

Privacy Policy

Storage of Access Data&nbsp;During users’ access to the MASDAF website, data about the pages they visit or the
files they open are automatically stored in the log file in our distributor.Each saved data contains the following general details:&nbsp;<ul><li>Original URL where the request arrived
</li><li>File name</li><li>Date and time of the request
</li><li>Amount of data transferred</li><li>File access status
</li><li>Internet browser type and query result</li><li>IP address that sent the request
</li></ul> Collection of Personal Data&nbsp;Personal data is neither accessible nor shared with third parties for either commercial
or non-commercial purposes. This may take place at stages such as registration
processes, filling out forms, or requests for information materials. MASDAF utilises the personal data collected only to meet user requests, to do
research, or to provide general information about the company’s products, services,
and offers.Personal data is neither accessible nor shared with third parties for either commercial
or non-commercial purposes. Users have the right to free access to their personal data stored by MASDAF. They
also have the right to demand the modification, correction, or deletion of their
personal data under the legal framework. Safety MASDAF adopts the latest security standards and technologies to protect data and
information against unauthorised access, loss, damage, unauthorised use, or
manipulation.Data transmission is secured by advanced encryption methods in the processes
where personal data is collected and processed. CookiesCookies are small data files sent to your computer when you visit our website and
stored for reuse on subsequent visits. These files are used to help you use the
website more efficiently.
 Some cookies are necessary for login processes and ease of use, and data such as
username, access authorisations, and session authenticity are securely stored
through cookies. These cookies are complementary to your login details. Validity Cookies are usually limited to your visit to our portal and are automatically deleted
when you close your browser. Most browsers are configured to automatically accept
cookies. However, you can reject cookies by changing your browser settings, or you
can choose to be informed about their use.
 Links to Other WebsitesOur website may contain links to third-party websites. We have no control over the
data privacy and protection practices of these sites. MASDAF holds full responsibility
for its own content; any liability for damages resulting from illegal, inaccurate, or
incomplete content provided by third parties rests entirely with those respective
providers. MASDAF assumes liability solely for links that are evidently recognised to
contain illegal content and for which it is technically reasonable to block access.

Understand how Masdaf handles your personal information and ensures data protection.

Enlightenment Text

<h2 style="margin-right: 0px; margin-left: 0px; padding: 0px; border: none; outline: none; list-style: none; line-height: 2;">Enlightenment Text</h2>ENLIGHTENMENT TEXT UNDER THE LAW ON THE PROTECTION OF PERSONAL DATA INFORMATION ON THE DATA CONTROLLERData Controller :&nbsp;MASDAF MAKİNE SAN A.ŞAddress&nbsp;:&nbsp;Aydınlı Mah. Birlik OSB 1 Nolu Cad No:7 Tuzla/İstanbul&nbsp; &nbsp;Mersis No :&nbsp;0612043312700021Contact DetailsPhone : 0216 456 47 00&nbsp; &nbsp;Fax : 0216 455 14 24&nbsp;&nbsp; Dear Visitors,
MASDAF MAKİNE SAN AŞ (“MASDAF”) respects your privacy and places
importance on your data security as the leading organisation in its sector operating
under the principles of transparency and accountability. As per the Law No. 6698 on the Protection of Personal Data (Law) and related
legislation, this text has been drafted to inform and enlighten you about the purpose
for which your personal data will be processed and to whom and for what purpose it
can be transferred, as well as the method and legal reason for collecting personal
data and your other rights listed in Article 11 of the Law.
 <h4 style="margin-right: 0px; margin-left: 0px; padding: 0px; border: none; outline: none; list-style: none; line-height: 2;">Your Personal Data and Purposes of Processing&nbsp;&nbsp;</h4>As per the law, the data such as your name-surname, e-mail address, work and/or
home address, GSM number, telephone number, IP addresses, etc. that you have
shared through the contact form on this site are deemed to be personal data in
accordance with Law No. 6698.Processing of your personal data refers to any operation performed upon personal
data, such as collection, recording, storage, retention, alteration, re-organisation,
disclosure, transferring, taking over, making retrievable, classification or preventing
the use thereof, fully or partially through automatic means or provided that the
process is a part of any data registry system, through non-automatic means.Concordantly,MASDAF processes your personal data to:Carry out the necessary work by our relevant business units for the performance
of the activities by MASDAF, and manage the related business processes;Plan and Implement MASDAF Operational, Commercial and Business
Strategies;&nbsp;Carry out the necessary activities by our business units for the relevant persons
to benefit from the services offered by MASDAF and to manage the relevant
business processes,Plan and implement MASDAF human resources, Sales and Marketing policies
and processes;Plan and undertake the activities necessary for the presentation, recommendation and promotion of the products and services offered by MASDAF to the relevant persons;Secure the legal, technical, commercial and business of MASDAF and related persons who engage in business relations with MASDAF;Fulfil the legal obligations of MASDAF and meet the demands of public authorities based on the law.MASDAF processes the personal data shared by you, our visitors, on this website by taking the administrative and technical measures required by the Law for the purposes of contacting you by promotion, marketing, telephone, text message, and electronic mail, as well as sending commercial electronic messages containing data, audio, and video content for commercial purposes via telephone call center, fax, automatic calling machines, smart voice recorder systems, electronic mail, and short message service via your contact addresses upon your request and consent, in accordance with the Law No. 6563 on the Regulation of Electronic Commerce; and records and stores the content of electronic messages and other records to be submitted to the relevant public institutions under the applicable legislation. Your log records, required to be kept to fulfil our legal obligations under Law No. 5651
for your visits to our website, are kept in accordance with the applicable legislation
and retained for the periods set forth by Law No. 5651. <h4 style="margin-right: 0px; margin-left: 0px; padding: 0px; border: none; outline: none; list-style: none; line-height: 2;">Method and Legal Grounds for Collecting Your Personal Data
</h4>Any data that identifies or makes identifiable your identity is “personal data.” Your personal data collected during your visit to our website is collected by means of cookies, which are technical communication files, and by filling in the sections related to the contact data in the form field on our website, in accordance with the data&nbsp;processing conditions set out in the Law. For cookie policy details, you can review the MASDAF cookie policy. <h4 style="margin-right: 0px; margin-left: 0px; padding: 0px; border: none; outline: none; list-style: none; line-height: 2;">Measures on Personal Data</h4>Your personal data will be stored either in electronic and/or physical media. Your personal data acquired and stored by our company will be stored and processed during the legal retention period or, if such a period is not set forth, for the period required by the purpose of processing and for the period required by your request, by taking administrative measures, including the necessary business processes, and technical measures, and advancements in technical security infrastructure, to avoid unauthorised access, disclosure to third parties, loss, storage in an accurate and upto-date manner and to prevent damage. When this period expires or upon your request, your personal data will be erased, destroyed, or anonymised and removed from our corporate data pool in accordance with the data disposal policy of MASDAF. <h4 style="margin-right: 0px; margin-left: 0px; padding: 0px; border: none; outline: none; list-style: none; line-height: 2;">Data Sharing</h4>MASDAF shall neither disclose the data you have shared with third parties, except for communication, messaging, and marketing related to new products launched by MASDAF, without prejudice to the cases where required by law <h4 style="margin-right: 0px; margin-left: 0px; padding: 0px; border: none; outline: none; list-style: none; line-height: 2;">Data Controller and Its Representative</h4>In accordance with the law, MASDAF, acting as the data controller, may process your personal data as outlined herein. MASDAF is responsible for the establishment and management of the data recording system by determining the purposes and means of processing personal data stored in the database. <h4 style="margin-right: 0px; margin-left: 0px; padding: 0px; border: none; outline: none; list-style: none; line-height: 2;">Your Rights Under the Law</h4>As personal data subjects, you have the following rights under Article 11 of the Law on the Protection of Personal Data. To learn whether your personal data are processed or not,To request information on whether his personal data is processed,To learn the purpose of his data processing and whether this data is used for intended purposes,To know the third parties to whom his personal data is transferred at home or abroad,To request the rectification of the incomplete or inaccurate data, if any, and request notification of the operations carried out in respect thereof to third parties to whom his personal data has been transferred,Despite being processed under the provisions of the Law No. 6698 and provisions of other laws, to request the erasure or destruction of your personal data upon the disappearance of reasons which require the processing and request notification of the operations carried out in respect thereof to third parties to whom his personal data has been transferred,To object to the processing, exclusively by automatic means, of his personal data, which leads to an unfavourable consequence for the data subject,To request compensation for the damage arising from the unlawful processing of his
personal data,You can file these requests under the applicable legislation in accordance with the
methods set out in the Data Subject Application Procedure, which has been
publicly announced on the website www.masdaf.com, and the methods determined
by the Personal Data Protection Board.If you submit your application to MASDAF by filling in the personal data application form published on www.masdaf.com or by applying in person, through a notary public, or via a registered electronic mail (REM) address, secure electronic signature, mobile signature, or the electronic mail address previously notified to MASDAF by the relevant person and rand registered in their system, or by using another written document with your wet signature that includes the mandatory details from the application form, or through software or an application designed for this purpose that allows for authentication of identity, MASDAF shall finalise your claim free of charge as soon as possible, in any case no later than thirty days, depending on the nature of the claim. NOTE ON ELECTRONIC COMMERCIAL COMMUNICATIONS:&nbsp;If you prefer not to receive direct marketing messages from MASDAF, you can submit your request through the “unsubscribe” link at the bottom of each message or reach out to us using our contact details. Masdaf Makine Sanayi A.ŞAydınlı Mah. Birlik OSB 1 Nolu Cad No:7 Tuzla/İstanbul&nbsp; &nbsp;Phone:0216 456 47 00&nbsp; &nbsp;Fax: 0216 455 14 24&nbsp;&nbsp;Mersis No: 0612043312700021

Read the enlightenment text regarding the collection and use of personal data by Masdaf.

Explicit Consent Statement

I hereby declare that, in addition to the purposes specified in the Information Notice presented to me on the website of MASDAF MAKİNE SAN. A.Ş. (“MASDAF”), I give my explicit consent, in accordance with Law No. 6698 on the Protection of Personal Data and Law No. 6563 on the Regulation of Electronic Commerce, to the processing of the personal data I have submitted via the website for the following purposes: 

To receive information about MASDAF’s services, to be contacted for electronic commercial communication and marketing activities regarding campaigns, new products, industry developments, trainings, and similar topics, and for the collection of statistical data.
I also consent to the transfer of my contact information by MASDAF to domestic or international third parties acting as service providers, and to its processing within this scope.

Review and give consent for receiving commercial electronic messages from Masdaf.

Cookie Policy

<h4>Cookies</h4>
As Masdaf Makine Sanayi A.Ş. (“MASDAF”), we utilise cookies, pixel tags (‘pixels’), and local storage technologies to enhance the experience of our esteemed users visiting our website. These technologies are utilised in accordance with our Personal Data Security Principles to enhance your experience on our website, tailor your future visits, comprehend your needs and expectations, and deliver a quicker, more secure interaction. International web protocols require some of the cookies we use. We would like to remind you that
disabling these cookies may cause issues with accessing certain parts of our website or viewing
content.
 <h4>What is a Cookie?</h4>Cookies are small text files that enable websites to operate properly and efficiently. When you access a website, they are stored on your device through your browser. Upon logging back into the same website, your browser sends the previously stored cookie to the site, allowing it to recognise you and tailor your experience accordingly. <h4>Why are Cookies Used?</h4>Cookies serve to enhance your experience by offering a more user-friendly, personalised, and expedited interaction during your subsequent visits, as they retain the preferences you have selected in your previous visits to our website. <h4>Checking and Deleting Cookies</h4>You can update your browser settings to change your preferences regarding the use of cookies. Most browsers give you options to: <ul><li>accept or reject cookies</li><li>accept only certain types;</li><li>get warned when a site attempts to drop cookies on your device; </li><li>delete previously stored cookies.</li></ul>These processes may vary depending on the browser in use. Detailed information is available on the support pages of your browser. <h4>Cookies Used by MASDAF</h4>The cookies utilised on our website do not process data that would disclose your personal identity. Cookies are utilised in the subsequent categories: <ul><li>Category 1 - Strictly Necessary Cookies: They are essential for the operation of the
website, access to secure sites, and the performance of basic functions. </li><li>Category 2 - Performance Cookies: They gather anonymous information about website
usage, enabling analysis of the most frequently visited pages and error reports. </li><li>Category 3 - Targeting / Advertising Cookies: They are used to display advertisements that
are suitable for your interests, to assess the effectiveness of advertising campaigns, and to
share them with third parties.</li></ul> Your Rights Regarding Your Personal DataIndividuals for whom personal data are processed hereunder are entitled to: <ul><li>learn whether his personal data are processed or not;</li><li>request information if they have been processed;</li><li>learn the purpose of his data processing and whether this data is used for intended purposes;</li><li> know the third parties to whom his personal data is transferred at home or abroad; </li><li>request the rectification of the incomplete or inaccurate data, if any; </li><li>request the deletion or destruction of your personal data under law; </li><li>request notification of the operations carried out to third parties to whom your personal data
has been transferred; </li><li>request compensation for the damage arising from the unlawful processing of your personal
data.&nbsp;</li></ul> Your ongoing visit to our website indicates your consent to our cookie policy and the
processing of your personal data.

Learn about Masdaf's cookie policy and how we use cookies to improve your experience on our website.

Warranty Conditions

<h4>Warranty Period</h4> The warranty period for our products is two years, beginning from the date of
delivery. <h4>Terms of Validity
</h4> Any warranty certificate that is neither dated, stamped, nor signed by the seller or
dealer shall be invalid. <h4>Warranty Coverage
</h4> Damages and malfunctions (scratches, breakage, rupture, etc.) caused by user errors or use in violation of the instructions specified in the user manual shall be excluded from the warranty. All other parts are under the guarantee of our company during the warranty period. <h4>Consumables</h4> KParts that wear out, become outdated, or lose their functionality over time due to
usage, as well as any malfunctions resulting from these issues, are not covered by
the warranty <h4>Unauthorised Action</h4> Any actions by persons other than authorised service providers shall fully invalidate
the warranty of the product. <h4>Electricity Fluctuations
</h4> Any malfunctions caused by voltage drop or surge are not covered by the warranty.&nbsp;<h4>Repair Time</h4> In case of faults during the warranty period: <ul><li>The warranty period is extended by the duration of the repair time.</li><li>The maximum duration for repairs is 20 working days.</li><li>The period commences upon the receipt of the notification of malfunction by
the service station or, in the absence of such, by the seller, dealer, agency,
representative, importer, or manufacturer.</li><li> Notification can be served by telephone, fax, e-mail, registered letter with
return receipt, etc. In case of a dispute, the consumer bears the burden of
proof. </li><li>If it is not possible to repair the malfunction within 10 working days, the
manufacturer/importer shall be obliged to temporarily offer a similar product
to the consumer until the repair has been completed.</li></ul> <h4>Definition of Working Day</h4> Working days exclude national, official, and religious holidays, as well as New Year’s
Day, May 1st, and Sundays. <h4>Free Repair</h4> Any malfunctions caused by material, workmanship, or assembly faults during the
warranty period shall be repaired without any charge. <h4>Consumer Rights</h4> In the following cases, the consumer may claim free replacement of the product, a
refund of the price, or a discount in proportion to the defect: <ul><li>During the warranty period, malfunctions of the product occur at least four
times within one year and at least six times during the total warranty period,
and the use of the product is prevented by these malfunctions;&nbsp;</li><li>Exceeding the maximum repair time;</li><li> Documentation of the impossibility of repairing the malfunction by a report to
be issued by the seller/dealer/agencies if there is no service station.</li></ul>Furthermore, the seller/dealer/agency shall be responsible for issuing the
warranty certificate and delivering it to the consumer. <h4>Invoice and Warranty Certificate</h4><h4>
</h4>Product invoices shall never be substituted for warranty certificates. Nonetheless, the
invoice issued following the repair and replacement of parts at service stations may
substitute for the warranty certificate, provided it contains the conditions set forth in
the legislation. <h4>Right to Apply</h4><h4>&nbsp;</h4>In case of any problems related to the warranty certificate, consumers can apply to the General Directorate for the Protection of Consumers and Competition of the Turkish Ministry of Commerce.

Review the warranty conditions for Masdaf products, ensuring your purchase is secure and supported.