Support

For whichever type of pump or service you require, we are prepared to help and support you. You can start by selecting the situation that best fits your needs.

We are always by your side

Access Masdaf’s support services, including authorized services, consultancy, and system optimization for your pumping needs.

Product Selection

<h2>Make the Right Choice with Smart Select Pump Finder!</h2> Developed in line with user demands, the Smartselect Pump Selection Program features an intuitive operating concept and user-friendly interface. It serves as a central component of the sales process for selecting and configuring centrifugal pumps. Designed to meet the demands of modern IT technologies, Smartselect's intelligent database system allows all product-specific data to be visualized and used throughout the sales process. Selection outputs and the prepared quote can be sent directly via email, saving time.You can access the Smartselect program <a href="https://smartselect.masdaf.com/StartMain.aspx" target="_blank">here</a>. <iframe width="560" height="315" src="https://www.youtube.com/embed/7cZZIBdw2xg?si=cM3j_j4dV1AqMaHw" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen=""></iframe>

Make the Right Choice with Smart Select Pump Finder!


Find the right pump for your needs with Masdaf’s product selection support, ensuring you choose the best solution.

E-Catalog

Product/Service Order

Order the most suitable pump solution tailored to your business and services.
 
You can contact our sales team <a href="https://masdaf.rgmbeta.com/en/our-sales-channels" target="_blank">here</a>.

Order products and services from Masdaf easily with our user-friendly product/service ordering system.

Maintenance and Repair

We offer fast, reliable, and on-site repair services through our extensive service
network, enabling you to reduce downtime by swiftly restoring your out-of-service
equipment.

Discover Masdaf’s maintenance and repair services, keeping your pumps in optimal condition for long-term performance.

Consultancy and System Optimisation

We aim to achieve significant energy savings and reduce CO₂ emissions by providing consultancy and optimisation services for inefficient pump systems. Our goal is to replace pumps that have reached the end of their service life, operate inefficiently, and increase energy consumption and operating costs — with high-efficiency pump systems that are compatible with existing infrastructure and offer a shorter payback period for our customers’ investments. <h3>Energy Consumption Control</h3>Over a pump’s 10-year lifespan, the initial investment and maintenance costs account for only 10–15% of the total expenses — the remaining costs stem from energy consumption.
To help businesses minimize and control the expenses arising from pump systems, we offer an Energy Consumption Control service.
As part of this service, we first assess the suitability of the selected pump system and ensure correct pump selection. This allows you to reduce energy consumption and shorten the payback period of your pump system investment.
 <h3>System Consultancy</h3>With nearly 50 years of experience, we meticulously analyze every stage of pump systems — from selection to commissioning.
We provide system solutions designed to minimize energy consumption and maximize efficiency.
 <h3>Replacement of Pump</h3>We replace your pumps that have reached their end-of-life, consumed high energy, and raised operating costs with energy-efficient pump systems compatible with the existing system, thus shortening the payback period of the investment and reducing your operating costs. <h3>Commissioning</h3>We commission your pumps, manufactured in accordance with your different project needs, especially fire pumps, by our expert technical team. <h3>Adjustment of Laser Coupling</h3>The coupling of special pumps suitable for heavy-duty conditions is precisely adjusted with the Laser Coupling Adjuster in Masdaf facilities. The pumps for which the pre-adjustment is completed in the factory are inspected in the field, and a smooth commissioning process is guaranteed. <h3>3rd Party Audit</h3>We can provide additional 3rd-party certifications according to your requests. <h3>Detailed Pump Test</h3>Our pumps manufactured in our Düzce and Tuzla plants are subjected to balance, performance, NPSH, and suction tests. All pumps are quality assured with hydrostatic and performance tests before shipment.

Explore Masdaf’s consultancy and system optimization services, designed to improve the efficiency and performance of your systems.

Authorised Services

We are always beside you with our fast and reliable global service network. In case
of an emergency, we ensure that you can reach our service personnel quickly.

Learn about Masdaf’s authorized services, ensuring your equipment receives professional care and support.

Warranty, Maintenance and Contracts

We customise cost-effective service contracts to meet your particular requirements and budget. <h3>Warranty Period</h3> The warranty period for our products is two years, beginning from the date of delivery. <h3>Terms of Validity</h3> Any warranty certificate that is neither dated, stamped, nor signed by the seller or dealer shall be invalid. <h3>Warranty Coverage</h3> Damages and malfunctions (scratches, breakage, rupture, etc.) caused by user errors or use in violation of the instructions specified in the user manual shall be excluded from the warranty. All other parts are under the guarantee of our company during the warranty period. <h3>Consumables</h3> Parts that wear out, become outdated, or lose their functionality over time due to usage, as well as any malfunctions resulting from these issues, are not covered by the warranty. <h3>Unauthorised Action</h3> Any actions by persons other than authorised service providers shall invalidate the warranty of the product. <h3>Electricity Fluctuations</h3> Any malfunctions caused by voltage drop or surge are not covered by the warranty. <h3>Repair Time</h3> In case of faults during the warranty period:<ul><li>The warranty period is extended by the duration of the repair time.</li><li>The maximum duration for repairs is 20 working days.</li><li>The period commences upon the receipt of the notification of malfunction by the service station or, in the absence of such, by the seller, dealer, agency, representative, importer, or manufacturer.</li><li>Notification can be served by telephone, fax, e-mail, registered letter with return receipt, etc. In case of a dispute, the consumer bears the burden of proof.</li><li>If it is not possible to repair the malfunction within 10 working days, the manufacturer/importer shall be obliged to temporarily offer a similar product to the consumer until the repair has been completed. </li></ul><h3> </h3> <h3>Definition of Working Day</h3> Working days exclude national, official, and religious holidays, as well as New Year’s Day, May 1st, and Sundays. <h3>Free Repair</h3> Any malfunctions caused by material, workmanship, or assembly faults during the warranty period shall be repaired without any charge. <h3>Consumer Rights</h3> In the following cases, the consumer may claim free replacement of the product, a refund of the price, or a discount in proportion to the defect:<ul><li>During the warranty period, malfunctions of the product occur at least four times within one year and at least six times during the total warranty period, and the use of the product is prevented by these malfunctions;</li><li>Exceeding the maximum repair time;</li><li>Documentation of the impossibility of repairing the malfunction by a report to be issued by the seller/dealer/agencies if there is no service station.</li></ul>Furthermore, the seller/dealer/agency shall be responsible for issuing the warranty certificate and delivering it to the consumer. <h3>Invoice and Warranty&nbsp;Certificate</h3> Product invoices cannot be used as a substitute for warranty certificates. However, an invoice issued after the repair or replacement of parts at authorized service stations may serve as a warranty certificate, provided it includes the conditions specified in the relevant legislation. <h3>Right to Apply</h3> In the event of any issues concerning the warranty certificate, consumers may apply to the General Directorate for Consumer Protection and Competition under the Ministry of Trade of the Republic of Turkey.

Learn about Masdaf’s warranty, maintenance, and contract services, ensuring the continued performance of your pumps.

Spare Parts

In the event of a malfunction, we provide original spare parts—tested for pump technologies and available within 24 hours—to minimize downtime and prevent operational disruptions.
During the warranty period, pump system components are replaced free of charge. We also guarantee the availability of original spare parts for up to 10 years following the sale of the pump system.

Explore Masdaf’s wide range of spare parts, ensuring the longevity and efficiency of your pumping equipment.

I have a Complaint

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Complaint Form

Submit your complaint to Masdaf for quick resolution and customer support to ensure satisfaction.

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